click here to see how our repair service works.

All repairs are first come, first served basis. Typical completion time is 7-15 business days from check-in. Special order parts, software, and client communication delays can sometimes increase the repair completion time. Rush services are available to the start of the work only and do not include weekends.

RUSH SERVICES:
+$25 (guaranteed work start within 48 hours)
+$50 (guaranteed work start within 24 hours)
**work is not guaranteed to be completed within the rush service timeframes**
GENERAL REPAIR COSTS:
DIAGNOSTIC DEPOSIT: $79.99 (applied to total labor for repair on the system that was checked in) - software, data transfer, and recovery fees excluded
REPAIR COST: Will not exceed $189.99 (excluding rush fees) on any repair without prior approval. No written estimate will be provided.
VIRUS FLAT RATE: $189.99 (not including data services)
* Diganostic charge is none-refundable and pays for the technician to scan system for problems & solutions
REPAIR WARRANTY:
All repairs (excluding virus removals) are warrantied for 30 days. Parts purchased will have 30 days from The Computer Cafe (some parts will come with a manufacturer warranty additionally). Re-infection cannot be anticipated by The Computer Cafe and is never warrantied.
DATA & PASSWORDS:
Data (Files, Folders, Programs & Software) are the sole responsibility of the client. We highly recommend that your system is backed up prior to repair work. Due to the uncertain condition of the system at the time of check-in and the nature of repairs, THE COMPUTER CAFE CAN NOT BE RESPONSIBLE FOR DATA LOSS OR INTEGRITY. The Computer Cafe will retain any backups made (if needed) for 30 days from check-in, after which data will be destroyed for confidentiality reasons.
WORK COMPLETION/RETRIEVAL & STORAGE:
The Computer Cafe asks that clients pick up their system within 1 week of completion unless prior agreements are made. A computer left for longer periods may be charged a storage fee of $2/day.
ABANDONED SYSTEMS:
30 days after completion of the work, if the system has not been picked up, The Computer Cafe reserves the right to dispose of the system without client consent. Data will not be saved for security reasons.

click here to see how our repair service works.